Director of Information Technology (IT)

Gastonia, NC
Full Time
Executive
Job Overview:
The role of a Director of IT in a manufacturing company is crucial for overseeing the company's technological infrastructure and ensuring that it aligns with business objectives. This position typically involves strategic planning, leadership, and a deep understanding of both IT and manufacturing operations. Here’s an overview of the responsibilities, skills, and experience required for the role:

Key Responsibilities: 
IT Strategy and Planning:
  • Develop and implement the IT strategy in line with the company’s goals.
  • Create an IT Roadmap to execute and align our siloed IT systems with our company’s goals.
  • Oversee IT projects related to manufacturing systems (e.g., ERP, MES, SCADA).
  • Ensure IT resources (hardware, software, personnel) are allocated efficiently across the manufacturing facility.
Infrastructure Management:
  • Oversee the design, implementation, and maintenance of IT infrastructure (networking, servers, storage).
  • Ensure that the IT systems are reliable, secure, and scalable to handle the growing needs of manufacturing operations.
Manufacturing Systems Integration:
  • Ensure seamless integration of IT with Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems, and other industrial software tools.
  • Implement IoT (Internet of Things) and smart factory technologies to improve production processes and data collection.
Software Integration:
  • Ensuring interoperability: One of their core responsibilities is ensuring that disparate software systems (whether legacy or new) are integrated efficiently. This might involve:
    • Developing strategies to connect siloed systems.
    • Overseeing the implementation of APIs, middleware, or integration platforms that enable smooth communication between different systems.
    • Managing the selection and implementation of enterprise resource planning (ERP) systems, customer relationship management (CRM) tools, or other enterprise applications.
  • Optimization: Ensuring that the software systems operate effectively together, minimizing redundancy, and maximizing operational efficiency.
Managing IT Projects:
  • They oversee the execution of IT projects, from selecting new software solutions to managing implementation teams. This involves ensuring that IT systems, including software tools, are deployed efficiently and in alignment with business goals.
Permission Protocols & Security:
  • Establishing access controls: A Director of IT is responsible for developing and managing permission protocols across the organization. This ensures that only authorized users have access to specific data and systems.
  • Role-based access control (RBAC): Implementing permission levels (e.g., admin, user, guest) is crucial. The Director will likely oversee how user roles are defined and ensure that users can only access information and tools relevant to their job.
    • Security protocols: Ensuring robust security measures are in place, including multi-factor authentication (MFA), encryption, and compliance with regulatory requirements (such as GDPR, HIPAA).
  • Monitoring and auditing: They would also implement and maintain systems to track and audit user access to ensure that security and compliance standards are met.
Cybersecurity and Data Protection:
  • Protect sensitive manufacturing data, intellectual property, and customer information.
  • Ensure compliance with industry standards, data privacy regulations, and cybersecurity best practices.
Team Leadership and Collaboration:
  • Lead a team of IT professionals (network engineers, systems administrators, etc.).
  • Foster collaboration between IT and other departments, such as production, logistics, and quality control, to improve operational efficiency.
Budgeting and Cost Control:
  • Develop and manage the IT budget, ensuring that technology investments deliver ROI.
  • Identify opportunities for cost reduction through technology innovation (e.g., automation, cloud solutions).
Vendor Management:
  • Manage relationships with IT vendors, service providers, and contractors to ensure reliable service delivery.
  • Negotiate contracts and manage procurement of IT-related equipment and software.
Support for Manufacturing Operations:
  • Troubleshoot and resolve IT issues that directly affect production (e.g., system outages, hardware failures).
  • Ensure continuous support for critical manufacturing operations, including uptime and performance monitoring.
Innovation and Research:
  • Keep abreast of emerging technologies that could enhance manufacturing capabilities (e.g., AI, machine learning, robotics).
  • Drive innovation within the organization, improving productivity, quality, and safety.

Skills & Qualifications:
  1. Technical Expertise:
    • Strong knowledge of IT infrastructure, networking, cloud computing, and database management.
    • Experience with industrial control systems (ICS), SCADA, IoT, and Industry 4.0 technologies.
    • Proficiency in ERP and MES software implementation and support.
  2. Project Management:
    • Strong project management skills to handle large-scale IT projects in a manufacturing environment.
    • Knowledge of methodologies like Agile, Scrum, or Waterfall.
  3. Leadership:
    • Proven leadership ability to manage and mentor a technical team.
    • Excellent communication skills to work with other departments and senior management.
  4. Problem-Solving:
    • Strong analytical and problem-solving skills to address operational issues related to IT and manufacturing systems.
  5. Business Acumen:
    • Deep understanding of how technology can drive business success in a manufacturing environment.
    • Ability to align IT solutions with manufacturing objectives and efficiency goals.

Experience & Education:
  1. Education:
    • A bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field.
    • Relevant certifications (e.g., ITIL, PMP, CISSP) can be a plus.
  2. Experience:
    • At least 7-10 years of experience in IT management, with a focus on manufacturing environments.
    • Experience in implementing or managing ERP, MES, or other manufacturing systems is highly desirable.
    • Experience in managing large-scale IT projects and cross-functional teams.
    • Understanding of manufacturing processes and how technology can support them.
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