Order Entry

Gastonia, NC

Full Time

Mid Level

Job Overview

The Order Entry Specialist is responsible for accurately processing customer orders, maintaining order documentation, and supporting communication between customers and internal departments. This role plays a critical part in ensuring timely and accurate order entry, customer satisfaction, and efficient coordination between Sales, Customer Service, Production, Warehouse, and Shipping teams.

The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities in a fast-paced manufacturing environment. Strong communication skills, accuracy, and the ability to work collaboratively across departments are essential for success in this role.

Key Responsibilities

Order Processing

Accurately input customer orders into the company's database or order management system.
Verify order information for completeness and accuracy.
Ensure timely and error-free order entry to meet customer expectations.

Communication

Collaborate with Sales, Customer Service, and Warehouse teams to resolve any order-related issues or discrepancies.
Communicate with customers to obtain additional information or clarify order details when necessary.

Documentation

Maintain organized and up-to-date records of all orders and related information.
Generate and distribute order confirmation and shipping documentation as needed.

Quality Control

Conduct routine checks to identify and rectify errors in order entries.
Work closely with Quality Assurance teams to ensure order accuracy and compliance with company policies.

Prioritization

Prioritize and manage workload to meet order processing deadlines.
Identify urgent orders and expedite their processing as needed.

Customer Service

Provide support to customers regarding order status, changes, or cancellations.
Address customer inquiries and concerns in a professional and timely manner.

Continuous Improvement

Contribute ideas and suggestions for process improvements to enhance efficiency and accuracy in order entry.

Preferred Qualifications

Candidates should possess some or all of the following educational and technical qualifications:

High school diploma or equivalent required; additional education or training in data entry is a plus.
Proven experience in order entry or a related administrative role.
Proficiency in using computer systems and data entry software.

Preferred Skills & Abilities

Candidates should possess some or all of the following skills and abilities:

Strong attention to detail and accuracy.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Familiarity with inventory management systems is desirable.
Strong organizational and multitasking skills.
Ability to prioritize work in a fast-paced environment.
Professional customer service mindset and problem-solving skills.

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