Customer Service Representative (Bilingual – English/Spanish)

MIAMI, FL
Full Time
Customer Service
Mid Level

SAP USA Truck & Auto Parts is looking for a detail-oriented, bilingual Customer Service Representative to support our growing team. This individual will work closely with sales representatives and internal teams to ensure smooth order processing, accurate data entry, and exceptional customer service.

Responsibilities:

  • Manage order entry, processing, and follow-up using Enterprise Resource Planning (ERP) systems
  • Serve as a liaison between sales reps, customers, and operations
  • Track and monitor order status, ensuring timely fulfillment
  • Maintain accurate customer records and communicate updates clearly
  • Provide support on product availability, pricing, and general inquiries
  • Create and manage Excel reports (VLOOKUPs, pivot tables, etc.)

Qualifications:

  • Bilingual – English/Spanish (required)
  • Strong Excel skills (formulas, sorting, reporting)
  • Familiarity with ERP systems (NetSuite preferred, but not required)
  • High attention to detail & ability to multitask
  • Experience supporting sales or customer service teams
  • Excellent communication and organizational skills

What We Offer:

  • Competitive salary + performance-based bonus
  • Full benefits package: Medical, Dental, 401(k), Paid Time Off
  • A dynamic, growing organization where your work directly impacts customer satisfaction and operational success
  • A people-centered, collaborative culture focused on innovation and continuous improvement

Ready to join a dynamic, team-oriented environment?

📩 Apply now or email your resume to: [email protected].

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